Machines Plus Return Policy
You must notify Machines Plus no later than 7 days after receiving your item/s that you wish to return them.
Item/s may be returned for
- Incorrect Item Sent by Machines Plus – excludes when customer has ordered incorrect item.
- Item Faulty or defective – provide details of fault and photo’s
To lodge a Return request complete the Return Request Form
To return an item, it MUST be unopened and in it’s correct original packaging and undamaged. It must be returned within 14 days of purchase to the address advised by Machines Plus. (This may be a third party address in which the product originated from.)
The returning of the item will be at the Customers or End User expense.
For items incorrectly ordered by the customer or being returned because they are no longer needed a 15% restocking fee applies. (This may be waived at Machines Plus desecration)
The original delivery charge cannot be refunded, unless your order contains incorrect or damaged products.
Before a credit will be issued the item/s may be assessed by us or our Supplier.
Once your return is received and inspected, we will send you an email to notify you that your returned item has been received.
A credit will be issued once it is confirmed that the item is faulty or incorrect.
Item/s returned where the end user has not followed operational instructions will not be credited and returned to customer at their expense.
Item/s returned with no fault will be returned to customer at their expense.
Inks must be returned with the bottles unopened and the original labels intact.
Several types of goods are exempt from being returned. If you have printed the shirts or done any modifications to the shirts, or applied additional pretreatments or other materials to the garments they are ineligible for returns. Any item modified or otherwise deemed used will not be eligible for a return, refund or exchange.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. Please make sure you check your invoice is correct before printing.
Items ordered in especially for the customer that is not a standard stocked item by Machines Plus cannot be returned due to change of mind or circumstance.
Orders that have been cut to size at your request are not returnable for refund.
If you are approved, then a credit will be applied to your invoice and a credit note will be sent to you.
Spare parts can only be returned if they are
- In there original packaging and unused.
- Undamaged and not alternated in anyway.
- Apart of an offical Machines Plus Service call and not deemed needed by Machines Plus Service Agent.
- If the suppler agrees to take the parts back.
Spare Parts will only be credited once the supplier has confirmed that they will be issuing a credit.
Machines Plus will not issue a credit to it’s customer before the supplier credit has been issued to Machines Plus.
Where the supplier refuses a credit the customer has the option of taking the spare parts back at their own expense. Machines Plus will not pay for delivery back to customer.