Compliance with Term and Conditions
This agreement if effective anytime a “Party” uses Machines Plus Pty Ltd. Any “Party” include Customers or End Users that utilise Machines Plus Pty Ltd goods or services.
You agree to be bound by these terms and conditions when you place an order with Machines Plus Pty Ltd.
Each order you place is a separate and binding agreement between you and Machines Plus Pty Ltd with respect to supply of goods or services in accordance with these terms and conditions.
Orders should be placed by 11.00 am (MEL Time) to meet most of our supplies cut off times.
Machines Plus preferred method for receiving an order from a customer is via purchase order. In the case of customers who do not use Purchase Orders we will accept an email with their email signature.
Phone orders will be taken but it is the responsibility of the customer to ensure they provide the correct product codes.
Please ensure all product codes are correct on your Purchase Order. See our Returns policy below for incorrectly ordered items
Price list will be issued to active customers from time to time and are also available on request to active customers.
Where a Purchase Order number is not given the method in which it is received with todays date will be used.
Orders will be shipped in accordance with the customer or products accounting terms. (See Accounting Terms for more details)
Orders will either be shipped direct from Machines Plus Supplier or from Machines Plus. Due to the varies cut off times for our Supplies, orders may be delivered within 1 to 10 business days depending on location of customer from dispatch location. Next day delivery is never guaranteed on normal delivery service as we can not control the actions of the courier companies.
Next Day Delivery
Next day delivery can be requested and is only offered if:
- That the Supplier the order is dispatching from offers next day delivery.
- That delivery address is within an express delivery zone.
- Customer agrees to pay the additional freight for next day delivery.
- That the request is received before the courier pickup cut off.
When next day delivery is confirmed by the courier, Machines Plus will confirm the booking with you.
Couriers do not ship to PO Boxes, so all orders must be shipped to a physical address.
Machines Plus offers the following payment terms.
- COD – payment to be made before goods or services provided.
- 14 Days – payment due within 14 days of invoice.
- 30 days – payment due within 30 days of invoice.
- Image Armor is COD or 14 days terms depending on your terms with Machines Plus. No 30 days terms are offered for Image Armor at this time.
- RTP Apparel and AS Colour are COD terms only. No other terms are offered at this time.
- Service Calls are COD terms only. No other terms are offered at this time.
Machines Plus will offer credit terms at it’s desecration on an individual bases.
Machines Plus reserves the right to re access an accounts eligibility to remain on terms at any time.
Invoices can be paid via Direct Bank Transfer or Credit Card (surcharge applies).
COD orders will be dispatched once payment is confirmed. As monies take overnight to transfer to our account, orders will be dispatched the following day. If you require immediate dispatch, provide a bank remittance advice as proof of payment.
Invoices are to be paid before or no later than the due date. Invoices not paid by the due date will place your account on No Supply until the outstanding balance is cleared.
If payment is not received within 15 days of the due date, your debt will be placed in the hands of our Credit Collection Agency. Any fees associated with the collection of the debt, will be add to this bill.
A reminder email is sent out 5 days before to remind you of any upcoming invoices.
Unable to pay an invoice.
In the event an account cannot pay an invoice by its due date. That account should contact Machines Plus and inform the payment will be late. Machines Plus will work with the account to help them clear the outstanding amount. While the amount is outstanding, no new orders may be placed.
Machines Plus does not provide warranty on the products it sell.
All warranties are provided by the Manufacturer.
Roland DG – https://www.rolanddg.com.au/support/warranties
Impression Technologies – DTG End User Warranty
HIX – Heat Press is a back to base warranty.
Machines Plus recommends that you familiarise yourself with the individual manufactures warranties.
Guarantees of Performance
Machines Plus and RTP Apparel Australia does not guarantee any type of performance of RTP products. It is the responsibility of each customer to thoroughly test each product for use with each printer, inks, and combination of any other factors for suitability of commercial use of RTP products. RTP Apparel has been designed to work with most DTG printers and ink sets in the market but it is still the purchaser’s responsibility to ensure RTP Apparel is compatible with your printing system. There are no guarantees of wash durability and/or performance of RTP Apparel products.
RTP Apparel is a shirt/garment. If it does not print correctly, Machines Plus and RTP Apparel Australia is not responsible. We will not refund for shirts that did not print properly.
Machines Plus reserves the right to make changes to these terms and conditions at anytime without prior notice.
See our Return Policy Here.
See our Service Call Agreement Here.